Someone Else Made a Purchase in My Game

Q: Can Solitaire Castle Royal refund an unauthorized purchase directly?

We are unable to process refunds directly, as all payments are handled by Apple, Google Play, Amazon, or PayPal. You will need to contact the relevant platform's support or resolution center to request a refund.

Q: My child made accidental in-app purchases. What should I do?

Contact the platform (Apple, Google Play, or Amazon) to dispute the charges — they often accommodate accidental purchase refund requests, especially for children. Then enable Parental Controls or purchase restrictions on your device to prevent this in future.

Q: How do I know which platform was used for the purchase?

Check your email inbox for a receipt from Google (google-play-noreply@google.com), Apple (no_reply@email.apple.com), Amazon, or PayPal. The receipt will identify the platform and show the exact item purchased.

Q: Can I lock purchases inside the Solitaire Castle Royal app?

Purchase locks are managed at the device or platform level rather than inside the app. Enable Screen Time (Apple) or require authentication for purchases (Google Play) to add a layer of protection.

Q: What information will the platform need to process my dispute?

Typically: your account email, the order number from the receipt, the date of purchase, and the item purchased. Having this ready will speed up the resolution process significantly.

If an unauthorized or accidental purchase was made in your Solitaire Castle Royal account, here's how to dispute it and prevent it from happening again.

Discovering an unexpected charge on your account can be alarming, whether it was an accidental tap by a child or a genuinely unauthorized transaction. In Solitaire Castle Royal, all in-app purchases are processed entirely by your device's payment platform — Apple, Google Play, Amazon, or PayPal — and we do not handle payment disputes directly.

The good news: every major platform has a clear resolution process for unauthorized or accidental purchases. Here's what to do right away.

How to Dispute an Unauthorized or Accidental Purchase

Because payments are processed by the platform (Apple, Google Play, Amazon, or PayPal), you will need to contact them directly through their resolution center. Each platform has a dedicated process for disputing transactions and, where eligible, issuing refunds.

Google Play Support: Visit the Google Play Help Center at support.google.com/googleplay to request a refund or report an unauthorized purchase.
Apple Support: Visit reportaproblem.apple.com to request a refund for App Store purchases.
Amazon Support: Visit the Amazon Help Center at amazon.com/help for assistance with unauthorized Appstore charges.
PayPal Support: Log in to your PayPal account and open the Resolution Center to dispute a transaction.

How to Prevent Unauthorized Purchases in the Future

To protect your account and prevent accidental or unauthorized in-app purchases going forward, we strongly recommend enabling purchase restrictions on your device:

Android / Google Play: Enable purchase authentication in Google Play Settings → Require authentication for purchases.
iPhone / iPad (Apple): Go to Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases, and set to "Don't Allow" or require a password.
Amazon: Enable Parental Controls in the Amazon Parent Dashboard at parents.amazon.com.
All devices: Consider enabling a PIN or biometric lock on your device to prevent unauthorized access.

Need Help from Our Team?

While we cannot process refunds directly, our support team is happy to provide any transaction information on our end that may assist your dispute. Reach us in-game via the gear icon (top-right) → Support, or visit our support page. Please have your User ID ready when you get in touch.

Frequently Asked Questions

Can Solitaire Castle Royal refund an unauthorized purchase directly?

My child made accidental in-app purchases. What should I do?

How do I know which platform was used for the purchase?

Can I lock purchases inside the Solitaire Castle Royal app?

What information will the platform need to process my dispute?

Still need a hand?

Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.

Contact Support

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