Contact Support
Our support team is reachable directly inside the game, so your account details come along automatically. Here's how.
1
Open Settings
Tap the gear (⚙️) icon in the top-right corner of the game screen.
2
Tap Support
Select the Support button from the settings menu to open the contact form.
3
Describe your issue
Tell us what happened — include your User ID and any details — then send.
Tip: Including your User ID helps us find your game and resolve issues faster. Many common questions are answered instantly in our Help Center.
What to include in your message
A complete first message usually saves a round of back-and-forth. Before you send, add:
- Your User ID. It sits at the bottom of the Settings panel, and tapping it copies it to your clipboard; our User ID guide shows exactly where to look.
- Your device model and operating system version, if the game is crashing or will not load.
- What you were doing when the problem started and what you see on screen.
- For a missing or failed purchase, the receipt email from Google Play, Apple or Amazon.
Our team replies by email, so if you are waiting on an answer, check your spam or junk folder as well as your inbox. Keep your User ID to yourself everywhere else: only share it with our support team.