Why Am I Still Seeing Ads After Purchasing No Ads?

Q: I still see "Watch Ad" buttons even with No Ads — is that a bug?

No, this is expected. "Watch Ad" buttons are optional rewarded ads that only play if you tap them. The No Ads pack removes all forced/automatic ads. You can safely ignore those buttons.

Q: How do I restore my No Ads purchase on a new or reinstalled app?

Open the Shop in the game and tap Restore Purchases. Make sure you're logged in to the same Google Play or Apple ID used for the original purchase. The restore is free.

Q: Can I get a refund for No Ads if I'm still seeing forced ads?

Please contact our Support Team before requesting a refund — we may be able to resolve the issue quickly. Reach us via Settings (Gear icon → Support) or /email-support.

Q: Does the No Ads purchase carry over if I reinstall the game?

Yes. Your purchase is stored with your app store account and can be restored at any time using the Restore Purchases button in the Shop.

Q: What if someone else in my family made the No Ads purchase — can I use it on my account?

App store purchase sharing depends on your Family Sharing settings (iOS) or family group (Google Play). If you believe you should have access to the purchase, contact Support with the details.

Purchased No Ads but still seeing ad buttons? Here's exactly what's removed, what stays optional, and how to restore your purchase if something went wrong.

Thank you for supporting Solitaire Castle Royal with a No Ads purchase! This pack is designed to remove all interruptions so you can focus entirely on the cards. If you're still seeing something that looks like an ad — don't worry, there's a clear explanation, and we'll walk you through what to do if your purchase isn't working as expected.

What the No Ads Pack Removes

The No Ads pack permanently removes all forced ads from your game:

No Interstitials: You will never be interrupted by a full-screen ad between levels or after a game ends.
No Banner Ads: Your screen stays clean and uncluttered — no persistent ad banners at the top or bottom of the screen.
No Forced Video Ads: Videos that play automatically without your input are completely removed.

What You May Still See: Optional Rewarded Ads

Even with No Ads active, you may still notice "Watch Ad" buttons in certain places — such as the level-win popup or the in-game Shop. These are completely optional rewarded ads, and they work differently:

They never play automatically. A rewarded ad only plays if you tap the "Watch Ad" button.
They give you something in return. Rewards include extra coins, free boosters, or bonus plays.
You can ignore them entirely. The "Watch Ad" buttons are just an option — you are never required to tap them.

If You're Being Forced to Watch Ads After Purchasing No Ads

If you are seeing forced full-screen or banner ads despite owning the No Ads pack, your purchase may not be correctly applied to your account. Follow these steps:

Restart the GameFully close Solitaire Castle Royal and reopen it. Sometimes the purchase state needs a fresh session to sync.

Check Your Internet ConnectionMake sure your device is connected to the internet so the game can verify your purchase with the app store.

Restore Your PurchaseOpen the Shop in the game and look for a Restore Purchases button. Tap it to re-sync your No Ads entitlement from your Google Play or Apple App Store purchase history. This is free and will not charge you again.

Sign in with Your Linked AccountIf you use cloud save (Google, Facebook, or Apple sign-in), make sure you're signed in on this device so your entitlements are correctly loaded. See Save Game Progress for details.

If You Switched to a New Phone

App store purchases are tied to your Google Play account (Android) or Apple ID (iOS), not the device itself. If you switched phones, just use the Restore Purchases option on your new device — you won't be charged again. See Transfer Data to a New Phone for the full process.

Frequently Asked Questions

I still see "Watch Ad" buttons even with No Ads — is that a bug?

How do I restore my No Ads purchase on a new or reinstalled app?

Can I get a refund for No Ads if I'm still seeing forced ads?

Does the No Ads purchase carry over if I reinstall the game?

What if someone else in my family made the No Ads purchase — can I use it on my account?

Still need a hand?

Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.

Contact Support

Transfer Data to a New PhoneUpgrading to a new phone doesn't mean losing your royal progress. Follow these steps to safely move your stamps, puzzles, and treasures to any new device.3 min · Read article →Save Game ProgressYour Solitaire Castle Royal progress saves automatically over the internet — but linking a Google or Facebook account gives you full cloud-backup protection across any device.3 min · Read article →What's My User IDYour User ID is your unique account identifier in Solitaire Castle Royal. Find it in Settings in just three taps — and have it ready whenever you contact support.2 min · Read article →How to Stop AdsWant to play Solitaire Castle Royal without interruptions? The No Ads Lifetime Pack removes forced ads forever — here's how to find and purchase it.2 min read · Read article →