Why Is My Progress Different on Two Devices?

Q: Is my progress permanently lost?

Almost certainly not. If you have a linked social account, your progress is stored in the cloud. A sync mismatch usually means one device is showing an older snapshot, not that data was erased. Follow the steps above to restore it.

Q: One device shows more progress than the other — which one is correct?

The device with the higher level or more recent achievements is most likely correct. Use the manual refresh steps (Step 3 above) on the lagging device to bring it up to date.

Q: I accidentally chose the wrong profile when prompted. Can it be undone?

If you overwrote your progress by selecting the wrong profile, please contact us immediately through Settings → Support and provide your User ID. The sooner you reach out, the better our chances of helping recover your data.

Q: Does the game version on each device matter?

Yes — running different versions of Solitaire Castle Royal on two devices can cause sync compatibility issues. Check your App Store or Google Play for updates and make sure both devices are on the latest version.

Q: How long does it take for progress to sync after I close the game?

On a stable Wi-Fi connection, progress typically uploads within a minute of closing the game. We recommend waiting at least two to three minutes before opening the game on a second device to be safe.

Seeing different levels or coins on two devices? A sync issue is the most common cause — and it's almost always fixable in a few minutes using these steps.

Discovering that your progress looks different on your phone versus your tablet can be frustrating — especially after a long winning streak. Don't worry: in the vast majority of cases, this is a temporary sync issue, not lost progress. Follow the steps below to get both devices back in royal agreement.

Why This Happens

Solitaire Castle Royal syncs your progress to the cloud whenever you have an internet connection. If two devices show different progress, one of three things usually caused it:

Interrupted connection: The device didn't have a stable internet connection when you last exited the game, so the latest save wasn't uploaded.
Different accounts: The two devices are linked to different Google or Facebook accounts, so they're loading different game profiles entirely.
Simultaneous sessions: The game was open on both devices at the same time, which can cause a sync conflict when both try to write progress.

Step-by-Step Fix

Step 1 — Check Your Internet Connection

Make sure both devices are connected to the internet. A Wi-Fi connection is most reliable.
Check that neither device is in Airplane Mode or has mobile data restrictions enabled.
If you're on mobile data and the signal seems weak, switch to Wi-Fi before proceeding.

Step 2 — Confirm You're Using the Same Account on Both Devices

On each device, tap the Gear icon (top-right) and go to Save Progress .
Verify that both devices show the same Google or Facebook account. Even a slightly different email address means a completely different game profile.
If one device is signed in to the wrong account, sign out and sign back in with the correct one.

Step 3 — Manually Refresh Your Save

On the device where progress appears outdated, follow these steps to force a sync:

Open the gameLaunch Solitaire Castle Royal on the device showing the wrong progress.

Open SettingsTap the Gear icon in the top-right corner.

Tap Save ProgressSelect Save Progress and confirm you're connected to the correct social account.

Close the game completelyExit the game (don't just minimize it — swipe it away from your recent apps list).

Wait 5 minutesGive the cloud sync time to complete. Do not open the game on the other device during this time.

Reopen the gameLaunch the game again and check whether your progress is now up to date.

Preventing Sync Issues in the Future

Always exit the game fully (close it from recent apps) before switching to another device.
Wait a minute or two after closing to let the cloud upload complete.
Keep your game updated to the latest version on all devices. See Play on Multiple Devices for the full list of best practices.
Never play on two devices at the same time.

Still Not Fixed? Contact Our Support Team

If the steps above haven't resolved the discrepancy, our team can investigate your account's sync history. Reach us through Settings → Support (Gear icon, top-right) or at email support. Please include your User ID in your message — it's essential for us to pull up your account and review what happened.

Frequently Asked Questions

Is my progress permanently lost?

One device shows more progress than the other — which one is correct?

I accidentally chose the wrong profile when prompted. Can it be undone?

Does the game version on each device matter?

How long does it take for progress to sync after I close the game?

Still need a hand?

Reach our team right from the game — Settings (gear, top-right) → Support — or see how to contact us.

Contact Support

Save Game ProgressYour Solitaire Castle Royal progress saves automatically over the internet — but linking a Google or Facebook account gives you full cloud-backup protection across any device.3 min · Read article →Play on Multiple DevicesPlay Solitaire Castle Royal on your phone, tablet, or any other device by linking a Google or Facebook account and following a few simple sync rules.3 min · Read article →What's My User IDYour User ID is your unique account identifier in Solitaire Castle Royal. Find it in Settings in just three taps — and have it ready whenever you contact support.2 min · Read article →Transfer Data to a New PhoneUpgrading to a new phone doesn't mean losing your royal progress. Follow these steps to safely move your stamps, puzzles, and treasures to any new device.3 min · Read article →